Frequently Asked Questions (FAQ)
1. What products do you offer?
We offer a wide selection of fashion items designed for various styles and preferences. Our catalog includes tops, bottoms, dresses, outerwear, and seasonal apparel for different occasions. We aim to provide high-quality, stylish, and comfortable clothing at accessible prices.
2. How do I place an order?
To place an order, simply browse our online catalog, select the item(s) you wish to purchase, choose your preferred size and color, and add them to your shopping cart. Once you’re ready, proceed to checkout, fill in the required information, and complete the payment using one of our secure payment methods.
3. What payment methods are accepted?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, etc.), debit cards, and other secure online payment gateways. All transactions are encrypted to ensure the safety of your personal and financial information.
4. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer service team at qq785464206@outlook.com as soon as possible. We can only make changes or cancellations before the order is processed or shipped. Once the order is dispatched, changes are no longer possible.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and link. You can use this information to monitor your order’s status in real time.
6. What is your shipping policy?
We offer international shipping to most countries. Shipping times and fees may vary depending on the destination and the shipping method selected during checkout. Please refer to the Shipping Policy page for detailed information about delivery times, fees, and tracking.
7. Do you offer returns or exchanges?
Yes, we offer a return and exchange policy on eligible items. If you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving the product. The items must be in unused, unworn condition with all original tags and packaging. Please email qq785464206@outlook.com to initiate a return or exchange request.
8. What if I receive a damaged or incorrect item?
We sincerely apologize if you receive a damaged or incorrect item. Please contact us immediately with your order number and a photo of the issue. We will resolve the matter promptly by offering a replacement or refund, depending on the situation.
9. How do I choose the right size?
Each product page includes a detailed size chart to help you choose the correct size. We recommend measuring yourself and comparing your measurements with the chart before placing an order. If you’re in between sizes, consider choosing the larger option for a more comfortable fit.
10. Do you restock sold-out items?
We do restock popular items from time to time. If an item you’re interested in is out of stock, we encourage you to check back regularly or contact us to inquire about restock schedules.
11. Is my personal information secure?
Yes, protecting your privacy is our top priority. We use industry-standard security measures to protect your personal and payment information. We never share your information with third parties without your consent.
12. How can I contact customer service?
If you have any questions or need assistance, feel free to contact our customer service team by email at qq785464206@outlook.com. We aim to respond to all inquiries within 24–48 business hours.